Refund & Returns Policy

Last updated: 29 July 2026

We want you to be happy with your purchase. This policy explains how refunds and returns work, alongside your rights under the Australian Consumer Law.

Digital products

Because digital products are delivered instantly and cannot be returned, we generally do not offer refunds once a file has been downloaded. However, if a product is faulty, does not work as described, or you were charged in error, contact us and we will fix it or provide a refund.

Physical products

If you change your mind, you can return an unused physical item in its original condition within 14 days of delivery for a refund of the product price (return postage is at your cost). If an item arrives faulty or damaged, we will arrange a replacement or refund, including postage.

Your consumer rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure, you may be entitled to a replacement or refund, and to compensation for other reasonably foreseeable loss.

How to request a refund or return

Email hello@aidigitalhelper.com with your order number and a short description of the issue. We aim to respond within one business day, and approved refunds are made to your original payment method, usually within 5–10 business days.